Listen to this episode and answer the questions:
1. What does Paul want from Anna?
2. What is CBL, and why are they related to TTT?
3. What is Denise doing when Anna asks her for help?
4. Is Anna rude or polite to Denise?
5. What is Tom doing when Anna asks him for help?
6. Is Anna rude or polite to Tom?
7. How does Denise feel when she is with Anna?
TRANSFORM THESE "RUDE" REQUESTS INTO POLITE ONES IN DIFFERENT WAYS
a. Rosie, file these documents now
b. Find a meeting room available for tomorrow morning, Anna
c. E-mail the estate agent this afternoon, Paul
d. Tell the IT manager that profit is going down